Contact

thejazzycat.com does not run a support desk, and it does not publish a public email address, contact form or phone line of its own. Nothing on this site can open, change or close a Jazzy Cat account, move money or check a document, so the quickest route to an answer about your account is always the operator.

If something on one of our pages looks out of date, treat Jazzy Cat's own page as the source of truth. Offer terms in particular can change, and the operator's offer page is the one that applies to you. You can find out who publishes this site and how its figures are kept current on the About page, and how this site handles data on the Privacy page.

For anything about your account, deposits, withdrawals, bonuses or verification, contact Jazzy Cat. The operator's support page lists these channels:

• Live Chat, available seven days a week. The support page prints the hours as 9am to 6:30pm, while the Play Safe page says support is available between 9am and 11pm every day. Both are Jazzy Cat's own statements, so check the Live Chat window for the hours that apply today.
• Email at support@jazzycat.com. The support page says the team will aim to get back to your emails within 24 hours.
• Contact form on the support page: an optional username, your email address and your message. Replies come by email.

Jazzy Cat does not publish a phone number for support.

If you have a complaint, write to support@jazzycat.com first. Jazzy Cat's terms say it will acknowledge it, usually within one to two working days, and that you can escalate to complaints@begame.com. If it is still not settled, you can take it to IBAS (Independent Betting Adjudication Service), a free adjudication service, on 020 7347 5883.

Do not send passwords, card numbers or identity documents to this site. We do not ask for them, we cannot use them, and a message to a website is not a safe place to put them. Jazzy Cat's terms say that if the operator asks you for verification documents, you can send them through the Website Portal, by email or on Live Chat. Only send documents to Jazzy Cat through those channels, and only when the operator has asked for them.

Jazzy Cat is for adults aged 18+ who live in the United Kingdom. Underage gambling is an offence, and you must not use the operator's website if you are under 18. If gambling is no longer fun, the Responsible Gambling page lists the tools Jazzy Cat provides and the free helplines, including one that is open 24 hours a day. 18+. T&Cs apply.